Shipping & Delivery Policy
At [Company Name], we aim to deliver your orders quickly and safely. Please read our shipping and delivery policy carefully before placing an order.
1. Order Processing
- All orders are processed within [X business days] after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive an order confirmation email/SMS once your order is placed.
2. Shipping Coverage
- We currently deliver across [India / specify serviceable regions].
- For international deliveries, please check availability at checkout or contact our support team.
3. Delivery Timeline
- Estimated delivery time is [Y–Z working days], depending on your location.
- Remote or rural areas may require additional delivery time.
- Delays may occur due to unforeseen circumstances such as courier issues, weather conditions, or government restrictions.
4. Shipping Charges
- Shipping charges (if any) will be calculated and displayed at checkout.
- We may offer free shipping on orders above [₹XXX / set amount].
5. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email/SMS to monitor your shipment.
6. Delivery Attempts
- Our courier partner will attempt delivery to the shipping address provided.
- If you are unavailable during delivery, the courier may attempt again or contact you for rescheduling.
- Orders not accepted after multiple attempts may be returned to us, and reshipping charges may apply.
7. Incorrect or Incomplete Address
- Please ensure your shipping address is correct and complete.
- We are not responsible for delays or non-delivery due to incorrect/incomplete address provided by the customer.
8. Damaged Packages
- If you receive a package that appears damaged or tampered with, please do not accept it and inform us immediately.
- If accepted, report the issue within [X days] of delivery with supporting photos/videos for replacement/refund eligibility (as per our Cancellation and Return Policy).
9. Force Majeure
- We are not liable for shipping delays caused by circumstances beyond our control, such as natural disasters, strikes, lockdowns, or courier disruptions.
10. Contact Us
You can reach us at:
Email: [Email Address]
Phone/WhatsApp: [Phone Number]
