Cancellation & Refund Policy
At [Company Name], we value our customers and want you to have a smooth shopping experience. Since we deal in food products (millets, nuts, and related items), cancellations and refunds are handled with care under the following terms:
1. Order Cancellation
- Orders can be cancelled before they are shipped.
- Once your order has been shipped, it cannot be cancelled.
- To request cancellation, please contact us at [Email/Phone] with your order details as soon as possible.
- If eligible, the refund will be processed to your original payment method within [X working days].
2. Refunds & Replacements
- Due to the perishable nature of food products, we do not accept returns once the package is delivered.
- Refunds/replacements are only applicable in the following cases:
- You received the wrong product.
- The product was damaged or defective on arrival.
- The product was expired at the time of delivery.
- To be eligible for a refund/replacement, you must notify us within [X days] of delivery and provide photo/video proof of the issue.
3. Non-Refundable Situations
- The product was opened, used, or tampered with after delivery.
- The customer provided an incorrect shipping address.
- Delivery failed due to the customer being unavailable or not collecting the package.
- The product was returned due to personal dislike/taste preferences.
4. Refund Processing
- Once your claim is approved, refunds will be processed to your original payment method.
- It may take [5–7 business days] for the refund to reflect in your account, depending on your bank/payment provider.
5. Contact Us
For cancellations or refund requests, please contact us:
Email: [Email Address]
Phone/WhatsApp: [Phone Number]
